Need help? Submit a ticket from the in-app Support page (/support) or email
us directly at support@vibeview.io.
Submitting a ticket
The Support page is available to signed-in users. When you submit a ticket we automatically attach your account email and organization, so you don’t need to re-enter them.
Fill in:
- Ticket name (required) — a brief summary of your issue.
- Category (required) — Bug report, Product issue, Billing issue, Account / access, Feature request, or General inquiry.
- Priority — Low, Medium (default), High, or Critical.
- Description (required) — full details, including steps to reproduce.
- Related app (optional) — pick one of your uploaded apps, or choose “Other / not listed” to paste a link. If you haven’t uploaded any apps yet, you’ll see a link field instead.
Then click Submit ticket. You’ll receive a confirmation email with a copy of your request, and our team will get back to you within 24 hours.
Before you write
Beside the form, the Before you write panel points at the answers you can get without waiting for us: the session id to quote for a device problem, the build log for a failed build, and where invoices and payment methods live.
Billing questions
For payment-method or custom-plan questions, email support@vibeview.io.
Post-session feedback
After your session ends, you may see a small How did your session go? card when your organization’s combined usage credit is below $0.25 and no other sessions are running. It asks what you tried to do, whether it worked, and what helped or got in the way. Opening the form is optional; dismissing it prevents further requests for your organization.
Submitted feedback goes to the team for manual review. An approved submission earns $1 usage credit, once per organization. Honest negative feedback is just as eligible as positive feedback. Credit is not issued automatically on submission. The review outcome appears in your Notifications inbox; awarded credit does not expire, and your plan’s session limits still apply.
You can always use the Support form, whether or not this card appears.